Sterling Acting Academy

Privacy Policy

At Sterling Acting Academy, located in the heart of Hollywood at 5455 Hollywood Blvd, Los Angeles, CA 90028, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information. This policy applies to all visitors to our website, students enrolled in our courses, and anyone who interacts with Sterling Acting Academy.

Information We Collect

We collect several types of information from and about users of our Services, including:

  • Personal Information: This includes information that can be used to identify you, such as your name, address, email address, phone number, date of birth, and payment information (e.g., credit card details). We collect this information when you register for courses, subscribe to our newsletter, fill out forms on our website, or contact us directly.
  • Usage Data: We automatically collect information about your interactions with our website and services. This may include your IP address, browser type, operating system, referring URLs, pages visited, and the dates/times of your visits. We use cookies and similar technologies to collect this data.
  • Student Information: If you enroll in our acting courses, we may collect additional information such as your acting experience, headshots, resumes, performance videos, and feedback from instructors.
  • Communications: We retain records of any communications you send to us, including emails, phone calls, and online chat messages. This helps us improve our customer service and respond effectively to your inquiries.

How We Use Your Information

We use the information we collect for the following purposes:

  • To Provide Services: We use your personal information to process your enrollment in our acting courses, manage your account, and provide you with access to our resources and facilities.
  • To Communicate with You: We may use your contact information to send you important updates about our courses, workshops, events, and promotions. We may also respond to your inquiries and provide customer support.
  • To Improve Our Services: We analyze usage data to understand how our website and services are used and to identify areas for improvement. This helps us optimize our content, design, and functionality.
  • To Personalize Your Experience: We may use your information to customize the content and advertisements you see on our website and to recommend courses and workshops that may be of interest to you.
  • To Comply with Legal Obligations: We may disclose your information if required to do so by law or in response to a valid legal request.
  • Marketing and Promotions: With your consent, we may use your contact information to send you marketing communications about our courses, workshops, and special offers. You can opt out of receiving these communications at any time.
  • Internal Operations: Your data helps us with internal purposes such as auditing, data analysis, and research to improve Sterling Acting Academy's services.

How We Share Your Information

We may share your information with third parties in the following circumstances:

  • Service Providers: We may share your information with trusted service providers who assist us in operating our website, processing payments, sending emails, and providing customer support. These service providers are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them. Examples include our payment processor, SecurePay, and our email marketing provider, MailBlast.
  • Business Partners: We may share your information with our business partners who offer complementary services or products. For example, we may partner with local talent agencies or acting coaches to provide additional opportunities for our students.
  • Legal Authorities: We may disclose your information to legal authorities if required to do so by law or in response to a valid legal request. This includes responding to subpoenas, court orders, and government investigations.
  • Business Transfers: In the event that Sterling Acting Academy is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred to the acquiring entity.
  • With Your Consent: We may share your information with other parties with your explicit consent.

Data Security

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. These measures include:

  • Encryption: We use industry-standard encryption technologies to protect your personal and financial information during transmission.
  • Firewalls: We maintain firewalls and other security measures to protect our servers from unauthorized access.
  • Access Controls: We restrict access to your personal information to authorized employees and service providers who need it to perform their duties.
  • Regular Security Audits: We conduct regular security audits to identify and address potential vulnerabilities in our systems.
  • Physical Security: We maintain physical security measures to protect our facilities and equipment from unauthorized access.

Despite these efforts, no method of transmission over the Internet or method of electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your information.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We may also retain your information for a longer period if necessary to resolve disputes, enforce our agreements, or comply with legal obligations.

When we no longer need your information, we will securely delete or anonymize it.

Your Rights

You have certain rights regarding your personal information, including:

  • Access: You have the right to request access to the personal information we hold about you.
  • Correction: You have the right to request that we correct any inaccurate or incomplete information we hold about you.
  • Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
  • Objection: You have the right to object to the processing of your personal information for certain purposes, such as marketing.
  • Restriction: You have the right to request that we restrict the processing of your personal information in certain circumstances.
  • Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
  • Withdrawal of Consent: If you have provided us with your consent to process your personal information, you have the right to withdraw your consent at any time.

To exercise these rights, please contact our Data Protection Officer, Alistair Davies, at [email protected] or by mail at the address above. We will respond to your request within a reasonable timeframe.

Children's Privacy

Our Services are not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete the information as soon as possible.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on our website and update the "Effective Date" at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Sterling Acting Academy
5455 Hollywood Blvd
Los Angeles, CA 90028
Phone: (323) 460-4444
Email: [email protected]

EU GDPR Compliance

For users in the European Union, Sterling Acting Academy complies with the General Data Protection Regulation (GDPR). This means we are committed to:

  • Processing your data lawfully, fairly, and transparently.
  • Collecting data only for specified, explicit, and legitimate purposes.
  • Ensuring data is adequate, relevant, and limited to what is necessary.
  • Ensuring data is accurate and, where necessary, kept up to date.
  • Retaining data only as long as necessary.
  • Protecting data with appropriate security.

California Consumer Privacy Act (CCPA) Compliance

For California residents, Sterling Acting Academy complies with the California Consumer Privacy Act (CCPA). As a California resident, you have the right to:

  • Know what personal information is collected about you.
  • Request deletion of your personal information.
  • Opt-out of the sale of your personal information (Sterling Acting Academy does not sell your personal information).
  • Non-discrimination for exercising your CCPA rights.

To exercise your CCPA rights, please contact our Data Protection Officer at [email protected].

International Data Transfers

If you are accessing our Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where our servers are located and our central database is operated. The data protection laws of the United States may differ from those in your country. By using our Services, you consent to the transfer of your information to the United States.

Third-Party Websites

Our website may contain links to third-party websites that are not owned or controlled by Sterling Acting Academy. We are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of any third-party websites you visit.